When teaching English in a company, after some time you can tell the department a person works at simply by glancing at him/her. For example, you can always distinguish a receptionist from other women working in the company by the way she smiles. To be more exact, by the fact that she is alway smiling so one wonders if there is any particular jaw surgery that results in being a receptionist. Or you can tell that someone works in the engineering office by the style of their clothes which is almost remarkably bland. And you can tell the people from customer service by their shaking hands and their restless watery eyes. Whenever you ask them to say something about their work, you see their mouth twitch- a tell-tale sign of what just came to their mind- "I hate my job."
Some time ago, I came across a site called NotAlwaysRight - the full name being "The Customer Is Not Always Right" and was amazed by those stories. And I was even more amazed when people from customer support told me stories which were quite similar to those on that website. Since then I developed several theories on why people degenerate when they become customers. Also, I sometimes take stories from the site and create some activities with them. It's great because the stories are funny and my students can relate to them and add their own, so when teaching in a company, this is a site you can try.
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